Ethics and governance Essay Example | Topics and Well Written Essays - 2000 words - 1

Morals and administration - Essay Example This left Texas City very defenseless against a fiasco. The choice by the key entertainers in this BP’s case was established on the need to guarantee that the issue of rebelliousness to open security and medical problems by oil organizations was tended to. As indicated by Campbell and Tom (2005, p. 551); Davies (2006, p. 106-120) companies which don't buy in to the suitable business morals do so in light of the fact that they have self absorbed tendencies. Note that inability to maintain morals likewise sums to absence of viable administration inside the influenced partnerships. Morals and administration issues in partnerships establish the framework whereupon ethics inside firms are laid. The activity by the Safety and Hazard Investigation Board (CSB) to research BP was to review its wellbeing principles. Henceforth, this choice depended on the oil fire episode at BP which executed fifteen of its laborers and harmed a hundred and seventy others. Nonetheless, the organization had disregarded this issue for quite a while. The report takes note of that this organization was tormented by long periods of cost cutting which thusly expanded its helplessness to this calamity in its processing plant in Texas. As per Mortishead, (2005, p. 8); Davies (2006, pp 106-120) the choices of BP through its administration and laborers of the organization depended on the need to improve its picture in the oil business. From the BP’s case, there are a scope of potential outcomes dependent on the report discoveries. These outcomes were changes activated by the discoveries in the report. One such result is the improvement in the consistence to wellbeing principles by BP and different organizations too. As indicated by Stocker (2005, p. 453-66), in this manner, these oil firms would need to grasp the ordinances of morals and administration. In such manner, they will need to actualize principal hierarchical changes to guarantee they are prudent. The other real outcome is the loss of market authority position by BP to

Leases Essay Example | Topics and Well Written Essays - 250 words

Leases - Essay Example A notification to the next gathering of the passing or insufficiency of the other party ought to end the agreement. On the off chance that the resident passes on while in a moving tenure and it is [tenancy]. Set for a time of a half year or more [fixed term]. Also, is as yet legitimate, the merchandise will be given to the individual named in the will. On the off chance that the tenure was intermittent, the products will give to the spouse or wife. Be that as it may, if the individuals left in the property have zero option to take the products, the land owner can recoup the property. The land owner has the privilege to retain the merchandise if the tenure was short hold. The land owner may do this just finally period rent and allow a two months notice. So if the tenure was joint [more than two tenants]. They can guarantee the products back. After the finish of the rent, the inhabitants should take all resources for keep away from any further lease risk upon the demise of the renter. The lessor’s family may sue relatives who attempt to profit themselves free lease. These commitments may come up regardless of whether the first rent understanding is void due to

Although Gimpel Appeared to Be a Fool, He Is a Man of Wisdom Essay

In spite of the fact that Gimpel seemed, by all accounts, to be a nitwit, he was actually a shrewd man. Gimpel the numb-skull through cunning portrayal, hidden imagery, and a top to bottom perspective, the short story â€Å"Gimpel the Fool†, composed by Isaac Bashevis Singer, unmistakably fortifies the deep rooted idea that atonement, alongside great deeds, will at last be remunerated in time. Gimpel’s entire hearted yet artless portrayal weaves a significant example in the story’s meaning. â€Å"Gimpel the Fool† is an account of giggling and misery. Gimpel was a kid that had a notoriety of being a bonehead since his initial age. Individuals were continually playing stunts at him. Despite the fact that Gimpel had all the earmarks of being a bonehead, he was actually an astute man. He indicated he was an astute man by adoring the kids that were not his, being a devotee to his religion and by not taking counsel from the Devil. There are numerous manners by w hich Gimpel had all the earmarks of being a dolt. First the youngsters of the town invested a lot of energy ridiculing poor Gimpel. It gave the idea that he was taken in by their accounts to an extraordinary degree. Indeed, even as he approached his work in the pastry kitchen, the townspeople kept on revealing to Gimpel fabulous stories that turned out to be increasingly incredible. A case of individuals ridiculing him was the accompanying: â€Å"Gimpel, there is a reasonable in paradise; Gimpel, the rabbi brought forth a calf in the seventh month; Gimpel, a bovine flew over the rooftop and laid metal eggs. Gimpel, while you remain here scratching with your baker’s scoop the Messiah has come. The demise paradise emerged. I don't get your meaning? Gimpel said. I heard nobody blowing the ram’s horn! The child said. Is it true that you are hard of hearing? And all started to cry, We heard it, we heard! Gimpel, your dad and mom have stood up from the grave. They are searching for you† (Singer 79). Since Gimpel thought everything that everybody revealed to him he turned into the silly kid of the t own. The motivation behind why Gimpel accepted what individuals let him know was that these accounts were somewhat genuine to him. Every account of every individual would uncover any need and wants that they may have in their â€Å"psyche†. That was the reason the story was so effectively to design. The most noticeably terrible stunt that the townspeople did to him was the union with Elka. Elka was the town’s skank. She previously had a kid that she said was her sibling. Gimpel, being the imbecile that everybody knew, accepted each word that she said. At that point Gimpel weds Elka without knowing all her genuine story. Despite the fact that the individuals of the town knew reality nobody revealed to him anything. What's more, on their big day a person brought a lodging in light of the fact that Elka was pregnant with another kid from another man that was not Gimpel. At the point when they began living respectively Elka didn't permit Gimpel to utilize a similar bed with her. Following multi month, Elka shows up with another infant. She discloses to Gimpel that the infant was untimely. At that point Gimpel advises her â€Å"Is he not excessively premature.† However the thing was that Gimpel never laid down with her so he should not have how children were shaped (Singer 82). Something else was that Elka was consistently with other men rather than Gimpel. At one time Gimpel got her with another man, however she denied everything. Elka â€Å"swore and cursed† him. Be that as it may, he proceeded with her despite the fact that she was not devoted to him. From numerous points of view Gimpel was an astute man. The adoration for the kids was essential to Gimpel. He generally believed that there were his. When Elka became wiped out she came clean with Gimpel that the children were not his and she was never devoted to Gimpel (Geimer850-851). This was Gimpel’s response: â€Å"What is there to excuse? You have been a decent and dedicated spouse. Hardship, Gimpel! She said. It was terrible how I deluded all of you these years. I need to go clean to my Maker, thus I need to disclose to you that the kids are not yours.† After he realized that the kids were not his, he didn't abandon them. He kept on treating them the equivalent. At the point when he went to resign he removed the majority of his cash from the bank and isolated the cash in to rise to parts for every last one of them (Singer 86-87). Besides Gimpel’s Religion convictions are solid. He was Jewish and his convictions in the religion didn't leave him alone an awful individual. In any event, when he knew reality of him being derided by other, Gimpel couldn't care less. The main thing he does is excuse everybody and proceed with his life. A case of this happens when Gimpel discover Elka with another man and he goes to the rabbi to mention to him what occurred: â€Å"I said to the rabbi, What will I do? You should separate from her on the double, said he. Furthermore, imagine a scenario where she won't. I inquired. He stated, You should serve the separation, that is all you’ll need to do. I stated, Well, OK, Rabbi. Let me consider it. There is nothing to consider, said he. You should not stay under a similar rooftop with her.† This shows he was a strict individual, since he went straightforwardly to the rabbi didn't go to any other person. Since he was the nitwit, everybody realized he doesn't get annoyed; and he pardoned Elka and he dropped the charges that he made of her undermining him. He said that he saw a shadow and he wasn't right about Elka being with another man (Singer 83-85). Gimpel shows his shrewdness, also by dismissing the devil’s impact. Toward the end Gimpel gets a visit from the fiend, and this is what occurred: Devil: Gimpel, for what reason do you rest? Gimpel: What would it be advisable for me to do? Eating supplant? Demon: The entire world misleads you, and you should hoodwink the world in your turn. Gimpel: How would i be able to beguile all the world? Fallen angel: You may collect a can of pee each day and around evening time empty it into the mixture. Let the sages of Frampol eat rottenness. Gimpel: What about judgment on the planet to come? Fallen angel: They have tricked you and convinced you to trust you conveyed a feline in your gut. What garbage! Gimpel: Well at that point, and is there a God? Fiend: There is no God either. Gimpel: What, is here, at that point? Fiend: A thick insignificant. At that point one night Elka showed up in Gimpel’s dream. She instructed him to don't do that, in light of the fact that the main individual he was misleading was himself. After everything he didn't accept any exhortation from the fiend (Singer 87). The story â€Å"Gimpel the Fool† was a superb and hilarious story. This story presents a diverting mental investigation just as an examination of the idea of the real world. This sort of story must be finished by a â€Å"Jewish writer†. For Singer individuals don't need to be â€Å"insane† to make this sort of story. From the earliest starting point, Gimpel didn't know why individuals treated him like a numb-skull. His evident absurdity comprises in his taking the line of least protection from dodge the â€Å"world† around him. The individuals around him generally made the world that Gimpel lives. Gimpel the clever â€Å"or sainted fool† was an innovation of â€Å"Yiddish fiction.† The way that Singer indicated this character was in an alternate manner that infers that Gimpel was a production of â€Å"irony† in way (Siegel 365). In determination Gimpel was a holy person, he looked and acted like a bonehead as a result of his honesty. He demonstrated that his silliness was insight and on account of his great heart he never let anybody endure not by any means himself. The dismissal of the villain indicated his convictions in God and the ownership of a decent and getting heart. Excusing everybody of what they did to him was a shrewd activity. Here on earth it doesn't make a difference much on the off chance that you are a blockhead like Gimpel who excuses and overlooks; it just implies that individuals can single out you and ridicule you. Notwithstanding, in God’s see it is the most significant and astounding activity. Gimpel himself demonstrated everybody that being a simpleton has a few advantages.

Current London Business School MBA Student Interview

London Business School student Akansh Khurana Accepted.com is continuing a blog series featuring interviews with current MBA students, offering readers a behind-the-scenes look at top MBA programs. We hope to offer you a candid picture of student life, and what you should consider as you prepare your MBA application. Here’s a talk with Akansh Khurana, a London Business School student from India who is taking in every aspect of his b-school experience – not just the educational element, but the wealth of opportunities that London as a city has to offer as well. Thank you Akansh for sharing your thoughts with us! Accepted: First, can you tell us a little about yourself – where are you from? What and where did you study as an undergraduate and when did you graduate? Akansh: I am from India and was born and brought up in the northern part of the country. After high school, I moved down south to do my B.Tech. in Computer Science from IIIT-Hyderabad. After completing my under-graduation in 2006, I worked at Bain Company for over five years out of the Delhi (India) and Boston (US) offices. Currently, I am in the first year at London Business School. Accepted: Why did you decide to attend London Business School? Which other programs were you considering and what tipped the scales to favor London? Akansh: Many of my colleagues at Bain went to global business schools. This gave me the opportunity to speak to them and develop deep insights about the programmes at their respective schools. Before starting my application process, I had shortlisted my top four schools, which included London Business School. There were several reasons that helped London Business School standout for me. Firstly, I was looking at the MBA as a platform to build a â€Å"real† global network. London Business School’s unique student profile – with strong regional and professional diversity – is unmatched. Secondly, I wanted to be in a city that offers opportunities to learn, and grow outside the campus as well. Of all the leading global business schools, London Business School offers the best location – right in the center of London city. And finally, I was looking for a strong brand name. The school has earned its brand and respect in a much shorter time frame as compared to any other renowned business school. HBS, Wharton and Stanford GSB were the other programs I applied to – but in the end, London Business School offered me the best balance across all the three parameters that were most important to me. Accepted: How does the European location contribute to your post-MBA goals? Have your career goals changed since youve begun your studies? Akansh: I had limited exposure to the European region before starting my MBA. The school offers me a variety of opportunities (through clubs, career services, lectures and social get-togethers) to help develop sound insights about the region, and learn the successes and failures of the organizations here. Given the current EU crisis, there’s a lot of action in the region and so much to learn and discover. In this globalized world, it is extremely important to understand global businesses, apply learning from across the world, and build international relationships. I came with an objective to strengthen my career across three dimensions – consulting, private equity and technology. The school’s elective offerings, career services team and alumni have all helped me develop across these dimensions. Accepted: Had you ever lived or traveled abroad before now? How are you adapting to life in a foreign country? Are there cultural differences that are hard to get used to? Akansh: Before starting my MBA, I worked and stayed in the US outside my home country. I had experienced cultural differences then, but being a London Business School student is different. I had never seen such a variety of cultures and backgrounds. Obviously, it’s hard to align with every single personality and culture. But the best part is that the school puts in a lot of effort to help us learn the act and importance of working in multi-cultural teams. As an example, the school organizes â€Å"Away Day† as a part of our orientation period. During this one day outing, multi-cultural teams collaborate and compete on several group activities. The day is designed to teach us important lessons about working in diverse teams. On similar lines, we’ve also attended sessions to have candid peer discussions on preferences, expectations and stereotypes across nationalities. Such initiatives help us become aware of and accept cultures and personalities that we would otherwise find difficult to relate to. To ensure that every student does get an international experience and exposure, the school assigns us in groups of 6-7 students – we call these as study groups. Study groups are comprised of students from different nationalities and professional experience. All the group assignments in the first year are required to be done in our respective study groups. Personally, attending social get-togethers, working on group assignments in study groups, and being open to experimenting new things (cuisines, places, and destinations) are key ways of adapting to life in London. Accepted: Had you visited the campus before deciding to attend? Akansh: I did not visit the campus before deciding to attend. But I attended school information sessions in India, and spoke to a large number of my colleagues and friends who are alumni of London Business School. I managed to answer most of my questions through these interactions. Accepted: What are some of your favorite and least favorite things about living in London? Can you recommend a cozy place to study or hang out with friends near campus? Akansh: The best part about living in London is the variety of things it has to offer – from theatre to symphony, from proximity to Edinburgh to easy access to France, the Alps and the whole of Europe, from sports to art, and from academic education to the world’s leading organizations. London is a complete world in itself. But all of this comes with a price – London is an expensive city to stay in, and one has to budget accordingly. I’ve already started to exceed my monthly budget by 10% or so. In the long scheme of things, the experience I get in return of spending this money is completely worth it, and that is why I ensure I do not compromise on experimenting with new things. My favorite place to hang out near campus is Regents Park during the sunny days, and Edgware Road – noted for its distinct Middle Eastern cuisine and late-night bars and shisha cafes – during evenings. I like studying on the sixth floor at Taunton – it is quiet and offers a great city view. Accepted: Whats your favorite class so far? Akansh: It is hard to choose any one class. The professors at London Business School use a variety of teaching methods – role plays, case studies, as well as lecture style, and I’ve enjoyed and understood the use of each of those methods. I’ve enjoyed learning Corporate Finance from Anna Pavlova, General Management from Brandon Lee, Operations Management from Kamalini Ramdas, and Economics from Joao Montez. But my favorite lectures so far have been in Accounting – I absolutely loved the energy and expertise of Oktay Urcan during my Basic Accounting lecture, and the sense of humor, practical examples, and thoroughness of Shiva in Financial Statement Analysis. Oktay and Shiva are the only reason why I am interested in Accounting at the first place. Accepted: Do you have a job or internship lined up for the summer? If so, what role did London Business School play in helping you secure that position? Akansh: The internship process for my batch has just started, and I am working on my applications these days. The school is doing everything in its ability to offer students a platform to learn about and offer a plethora of roles and brands. I know people who’ve already secured internship offers – particularly in finance – by proactively networking with the school alumni and attending the student-led treks to Asian countries. A large number of students are currently interviewing on campus with the leading consulting firms. Industry recruitment evenings are being held, networking events are being organized, one-to-one career coaching sessions are being offered, and mock interviews are being conducted to help the students learn the technical as well as the soft skills aspect of the interviews. What I’ve found most helpful is the opportunity to work on part-time projects in London. A lot of students are looking to switch careers, and being in central London helps these students find relevant projects during the first and the second terms. Many people leverage this part-time experience and exposure to find full-time summer internships in areas and sectors of their interest. Accepted: Do you have any advice for some of our applicants who will be applying to London Business School? Akansh: Make sure you get a feel of the London Business School student community. Talk to as many people as you need. At the end of the day, the experience is all about those sitting next to you in class. So make sure you find out all about those people. And most importantly, remember that you will not only be applying to a great school, but also to a great city – do not underestimate the opportunities, the exposure, and the interactions you could get in London. Please visit our London Business School Zone for more London-specific advice. For complete, soup-to-nuts guidance on the MBA admissions process, please purchase Linda Abrahams new book, MBA Admission for Smarties: The No-Nonsense Guide to Acceptance at Top Business Schools – now available in paperback and Kindle editions! Accepted.com ~ Helping You Write Your Best

Essay about Racial Stereotypes Not Simply Black and White

Wow! You are really smart for a black girl! You dress very nice for African-American, or I didn’t expect you to be so quiet. I have endured all of these comments on countless occasions. Many of my attributes genuinely surprise people, and I often wonder if my ethnicity influenced their reactions. Would my intelligence, sense of style, or shyness perplex others if I was of a different race? My dark brown skin is inevitably the first impression that I express, which dominates the presumptions and biases that others have about me. Moreover, racial stereotypes affect people of all races, and this issue exists in many aspects of our lives, anywhere from a casual conversation to law enforcement to a trip through airport security. Many†¦show more content†¦Racial stereotypes are present in American media and detrimental to our society because the representation of minorities has resulted in disproportional arrests, predestined and poor overall academic performance, harassmen t, and violence against minorities. Although our society and media has progressed toward racial acceptance, profiling and stereotypes remain an extreme obstacle to overcome. The adverse depiction of minorities on television contributes to the excessive arrests of these groups. Mary Oliver, professor of communication studies, states, â€Å"content analysis of â€Å"reality†based† police shows was conducted to explore portrayals of crime †¦White characters were more likely to be portrayed as police officers†¦whereas black and Hispanic characters were more likely to be portrayed as criminal suspects than police officers† (Oliver). Crime dramas are prevalent among television shows, specifically Cold Case Files and Cops. The viewers of these shows observe real people and crimes; however many fail to detect the emphasis on a racial bias. This constant, widespread depiction of the ‘bad guys’ enforces the racial stereotype, in which minorities are prone to participate in illegal activities, in viewers’ minds. Statistics show, â€Å"Racial and ethnic minorities are arrested†¦ by the police out of proportion to their representation in the population. African Americans represent only 12 percent of the population but 28 percent of allShow MoreRelatedRacial Stereotypes : The Film, Crash, Director Paul Haggis1304 Words   |  6 Pagessociety are thwarted due to racial and ethnic prejudice, stereotypes, and discrimination. In the film, Crash, Director Paul Haggis addresses racial inequality by conveying instances of racial stereotypes, social class disparity, and police brutality. The usage of racial stereotypes constructs an unreliable generalization of all members of a race. Racial stereotypes fail to recognize the individual differences that lie within a race. Haggis demonstrates several racial stereotypes that Asians and AfricanRead MoreThe Entertainment Industry Is A World Of Desires, Dreams, And Film, Television, Or Live1296 Words   |  6 Pagesworld and share it to its audiences that can reach to millions. The entertainment industry has had an influx of non-white characters in film, T.V., and movies. Specifically, black individuals, today the entertainment industry is a racial challenge for these black people. Not just on screen but also behind the scenes and the business side of it. Black people in this industry are facing racial challenges with employment, wages, opportunities, and their identity. It is a racist world that grows and willRead MoreIdentities : Cultural Stereotypes Of African American Women Essay1724 Words   |  7 PagesIntersectiona l Identities: Cultural Stereotypes of African American Women and Citizen: An American Lyric Racism and stereotypes are explored in Claudia Rankine’s Citizen: An American Lyric, which draws the reader in through a series of vignettes, using poetry, prose and multi-media to detail both subtle and overt incidents of racism that happened to the author, her friends and celebrities. This paper will explore the ways in which modern racism is rooted in historical racism and African AmericanRead MoreRacism Essay1634 Words   |  7 Pagesrelated to racism would have to be the stereotypes involved in the racial slurs. Stereotypes are commonly known as a widely held, yet fixed image or idea over a certain person, group, or thing. These stereotypes place the affected groups in a negative image, and then racism comes into play; greatly disturbing the people that are generalized by stereotypes. Racism and stereotypes have placed people in certain groups and categories, therefore racism and stereotypes creates an unfair and biased environmentRead MoreRacism1051 Words   |  5 Pa gesThe first topic that is going to be addressed is stereotypes and dating. I am more familiar with this topic then the other two topics because I was the once who did the research for our group presentation about this. I came across numerous articles that were very eye opening to me. The first article I will talk about is called, Is Love Becoming Color Blind?. I really enjoyed reading through this article because it had personal examples from three different interracial couples. The first coupleRead MorePerception Of Self, Discrimination, And Failure Essay1578 Words   |  7 Pagescomposition of identity as one gets older, for it is fear that shapes identification and interaction, especially in a group setting. A case where this is apparent is within Predominantly White Institutions, or PWIs, and the interactions between dominant and minority, namely Black, students. In a social setting where stereotypes and discrimination exists due to a variety of existing cultures and life styles, it is fear that forms social groups, guides interactions, and presents identities to students. WithRead MoreRacial Stereotypes And Racial Discrimination1550 Words   |  7 Pagesmade through formation of policies, enactment of laws, and abolition of practices to obliterate racial discrimination. The pace of success of this endeavor is being delayed by the media because the media constantly portrays race in an inappropriate and derogatory manner. A race as described by Yolanda. T. Moses is a group of people who share similar and unique characteristics, while racial stereotypes are automatic and mental pictures held about all members of a particular social group. When peopleRead MoreIndividual Identity Is Constructed By Many Things, Ranging1598 Words   |  7 Pagescomposition of identity as one gets older, for it is fear that shapes identification and interaction, especially in a group setting. A case where this is apparent is within Predominantly White Institutions, or PWI s, and the interactions between dominant and minority, namely Black, students. In a social setting where stereotypes and discrimination exists due to a variety of existing cultures and lifestyles, it is fear that forms social groups, guides interactions, and presents identities to students. WithRead MoreRacism in Crash Essay1723 Words   |  7 PagesPhysical Characteristics and racial differences are distinguishing traits that keep people in our world apart from each other. Crash is a movie that showcases prejudice and racial stereotypes. The movie is set in Los Angeles which is a city with the cultural mix of almost every ethnicity. Crash is a perfect analogy of how the different people intersect with others in society. The movie crash shows differences between the lives of different people. It displays the interactions of several multiethnicRead MoreLong Division, The Ideal Man Essay1456 Words   |  6 PagesBlack males in society have expectations to live up to and guidelines on how they should act. Although these expectations and guidelines vary individually from person to person, generally black men all are bound to the same rules. Ralph Ellison’s novel Invisible Man explores the intersections of race and power, where this seemingly ideal black male is one that can outwit the white men. In Kiese Laymon’s novel Long Division, the ideal man is one that can survive white oppression by not coinciding

Different Periods Of Music Have Different Characteristics

Different periods of music have different characteristics. For impressionist era, it was between romantic period and the 20th century. There were some similarities within these two periods, like the contrasts of dynamics and pitch in the former period, while the melody is fragmented in the latter period. One of the famous composers, Claude Debussy, liked to compose music through harmony and exotic scale. An example of his pieces was Danse sacree et profane composed in 1904. It consists of two parts with the meaning of sacred and profane, and most characteristics of the 20th century music. The two parts of Danse sacree et profane are not fully distinct but give me different feelings. What I first heard was the narrow use of instruments that is performed by a string orchestra, consisting of two violins, cello, viola, and double bass. These emphasize the solo Harp used in this piece and outline its characteristics. The piece is well-organized as the Harp plays the main melody of this music, while the strings are used for accompaniment. The orchestration moves between strings and the harp, and plays open octaves that are in unison with melody in a few moments. Overall, the melodies move slightly with simple intervals and straightforward rhythmic patterns. Whole-tone scales are used throughout two parts, which is one of the most common practices by Debussy. Moreover, this piece is in the binary form due to the division of two parts. Yet, it can be considered as a roundedShow MoreRelatedThe Baroque Era of Music Essay515 Words   |  3 PagesThe Baroque period of music lasted from approximately 1600 – 1750 AD. It falls into the Common Practice period and was the most predominant style of writing after the Renaissance period and before the Classical period (the Classical period uses many elements from the Baroque period). 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Hospitality and Tourism Services Management

Question: Discuss about the Hospitality and Tourism Services Management. Answer: Introduction All sectors are different with different customer needs as well as service requirements. However, all of the sectors have one idea in common- no business can be developed without customers. I am agreeing with the statement that customer service is different and it is based on the type of business and needs of the customers. The following report revolves around the fact the customer service is different based on the type of business needs as well as customer service requirements. The major purpose of the report is to analyze the customer service comparing it with different types of business and types of needs. The analysis of the report could help to identify different types of business and needs of the customers. The analysis has been weighed with theories like Total Quality Management and Quality Guru. Discussing the Quality Service The needs of the customers for particular types of service could differ by industry. For example, it can be mentioned that the financial sector could require debt collection, customer care and telemarketing. The customers are the most significant stakeholders for any business. The customers are considered as the major resource because the success of business depends on the customers to a large extent. As there are different types of businesses across the world thus, the needs of customers must vary. If we keep the customer needs beside, other significant differences are the specific needs of business as well as the technical requirement of the business. Some organizations might care about high margin and sales, whereas other might try to meet customer needs. For example, in hospitality and tourism sector, the organizations try to satisfy the customer needs and demands. If the needs and demands of the customers are met, the organizations will observe high achievement in sales margin a nd profits. Decades ago, the customers usually would become satisfied just hearing Please and Thank you or they would become happy if they were treated with a smile. It is proved a fact that satisfied customers often look for an unforgettable experience and innovative services. However, enhancement in the customer service is range of activities developed to enhance the degree of customer satisfaction, which makes the provider realize that a product has met the expectation or demand of customers. In such context, Becker, Kugeler and Rosemann (2013) commented that customers are the lifeblood for any business. Thereby, understanding the needs of customers is crucial for a healthy business in developing new customers. As put forward by Li, Ye and Law (2013) the top class customer service could forge and strengthen the customer relationship, which is an invaluable asset for the organization in hospitality and tourism industry. There is an undeniable fact that there is an increasing competition in the hospitality industry, which makes high quality-customer service indispensible. There is a significant challenge of achieving consistency and quality across all elements of the customer experience and getting employees to meet as well as exceed customer expectation in hotel industry. The scholar of hospitality and tourism industry considers service quality as the precedent to customer satisfaction. Torres and Kline (2013) mentioned that getting a good quality of service from the food and beverage department of a hotel is significant for many customers. However, in the video clip provided, it is shown that customers are not treated well and they were thrown out of the hotel. Nonetheless, the customers were still interested to stay in the hotel. This probably happens, as the customers did not have available options. As the world-economy was poor, the customers were dependent on whatever services the hotels have. The customers would not expect the high quality of services as the cost of services was too less. Nevertheless, the scenario has changed now; the hotel services in the present days have become customer-centric. The success of hospitality business largely depends on the guest satisfaction. The customers are satisfied when they receive a desired quality of services. Therefore, it can be mentioned that customer satisfaction influenced by the quality of service provided. In this context, Assaf and Magnini (2012) commented that guest satisfaction in the tourism industry remains as the evaluation whether or not the quality of service meets their expectation. In addition, Liat, Mansori and Huei (2014) commented that satisfaction of customers demand remains as the significant consequence of all marketing tasks in a market oriented-firm. The major goal of meeting the needs of customers or satisfying them is to expand the business by developing the market. Conversely, the guest satisfaction concept in this module refers to the judgment that relies on both good service quality as well as fitness of the services to the needs of customers. In the video clip, the scenario indicates that the hotel just wanted to earn profits by providing the customers with minimum service requirements. The needs and demands of the customers are rapidly changing, the organizations in the hospitality and tourism sector cannot show any laidback attitude towards the guest as it was shown in the video clip. In fact, the hotels should be more conscious about dynamic scenario of the industry. Supporting the discussion with the theories It is evident that needs and demands of customers in the hotel industry are rapidly changing. The organizations are in the rush of developing their quality of services. With advanced researches and strategies, the organizations develop the quality of services with the industry benchmark. Total quality management is mainly concerned with the management of quality principle in all aspects of businesses including the suppliers and the customers with the integration of major business processes. As put forward by Wang, Chen and Chen (2012) every individual in the company considers Total Quality Management as an approach, which involves the persistent improvement. The existing studies confirm that TQM is the principle, which involves the cooperation of every individual engaged in the businesses that reinforce the business process of the organizations. The major focus is on the improvement of quality of services to satisfy the customers. The organizations in the competitive or challenging environment are compelled to implement new management approaches and theories and one of which is Total Quality Management. Thus, many services organizations such as hotel and tourism organizations have responded to these challenges by implementing TQM to achieve competitiveness as well as the business excellence. As opined by Pereira-Moliner et al., (2012), Total Quality Management should become the way of life in hospitality organization to improve the services. The stages of TQM positively influence the service quality and customer satisfaction. Uncommitted- The stage represents companies that have not started a formal procedure of quality enhancement. The organizations in this phase consider quality improvement as an additional or added cost. Thereby, the companies do not have to make large investment in quality improvement such as training and development programs of employees. Drifters- The companies that are involved in a process of quality improvement for up to three years and have followed the significant advice as well as wisdom of TQM (Benavides et al., 2014). The management of the company tends to review the performance of the company on the basis of execution of TQM. Tool pushers- The companies in this category focus on the quality improvement programs. However, in many cases, the organizations fail to implement such tools appropriately. They implement quality management tools such as quality cycle and quality enhancement group. The company could blame the failure of Total Quality Management on the tools implemented (Alonso-Almeida, Rodrguez-Antn, and Rubio-Andrada, 2012). Apart from these three phases, TQM process is adopted with five different dimensions such as reliability, responsiveness, empathy, assurance and tangible. In the earlier days of quality improvement concept, American experts W. Edward Deming, Jodeph Juran and Philip Crosby have led the quality management (Zairi, 2013). These experts are known as the quality Gurus. Edward significant focused on the importance and responsibility on management at both individual as well as quality level. He believes that management is responsible for 94% of quality problems. Edwards philosophy of management can be applied to small and large organizations in the public private services organizations. This philosophy creates the consistency of purpose towards the enhancement of products and services. Edward also developed a systematic approach to problem solving which is vastly known as PDCA (Plan, Do, Check, and Act) (McCabe, 2014). References and Bibliography Alonso-Almeida, M. D. M., Rodrguez-Antn, J. M., Rubio-Andrada, L. (2012). Reasons for implementing certified quality systems and impact on performance: an analysis of the hotel industry.The Service Industries Journal,32(6), 919-936. Assaf, A. G., Magnini, V. (2012). Accounting for customer satisfaction in measuring hotel efficiency: Evidence from the US hotel industry.International Journal of Hospitality Management,31(3), 642-647. Baden-Fuller, C., Haefliger, S. (2013). Business models and technological innovation.Long range planning,46(6), 419-426. Becker, J., Kugeler, M., Rosemann, M. (Eds.). (2013).Process management: a guide for the design of business processes. Springer Science Business Media. Benavides-Velasco, C. A., Quintana-Garca, C., Marchante-Lara, M. (2014). Total quality management, corporate social responsibility and performance in the hotel industry.International Journal of Hospitality Management,41, 77-87. Claycomb, C., Martin, C. L. (2013). Building customer relationships: an inventory of service providers objectives and practices.Journal of Services Marketing. Li, H., Ye, Q., Law, R. (2013). Determinants of customer satisfaction in the hotel industry: an application of online review analysis.Asia Pacific Journal of Tourism Research,18(7), 784-802. Liat, C. B., Mansori, S., Huei, C. T. (2014). The associations between service quality, corporate image, customer satisfaction, and loyalty: Evidence from the Malaysian hotel industry.Journal of hospitality marketing management,23(3), 314-326. McCabe, S. (2014).Quality Improvement Techniques in Construction: Principles and Methods. Routledge. Mohammed, A. A., Rashid, B. (2012). Customer Relationship Management (CRM) in Hotel Industry: A framework proposal on the relationship among CRM dimensions, Marketing Capabilities, and Hotel performance.International Review of Management and Marketing,2(4), 220. Torres, E., Kline, S. (2013). From customer satisfaction to customer delight: Creating a new standard of service for the hotel industry.International Journal of Contemporary Hospitality Management,25(5), 642-659. Ngo, L. V., O'Cass, A. (2013). Innovation and business success: The mediating role of customer participation.Journal of Business Research,66(8), 1134-1142. Pereira-Moliner, J., Claver-Corts, E., Molina-Azorn, J. F., Tar, J. J. (2012). Quality management, environmental management and firm performance: direct and mediating effects in the hotel industry.Journal of Cleaner Production,37, 82-92. Sharma, A., Lambert, D. M. (2013). Segmentation of markets based on customer service.International Journal of Physical Distribution Logistics Management. Talib, F., Rahman, Z., Qureshi, M. N. (2012). Total quality management in service sector: a literature review.International Journal of Business Innovation and Research,6(3), 259-301. Wang, C. H., Chen, K. Y., Chen, S. C. (2012). Total quality management, market orientation and hotel performance: The moderating effects of external environmental factors.International Journal of Hospitality Management,31(1), 119-129. Zairi, M. (2013). The TQM legacyGurus contributions and theoretical impact.The TQM Journal,25(6), 659-676.

Essay Sample - Entertainment For Students

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Essay Format Topics - Writing An Argumentative Essay Format Topic

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The Secret to Toulmin Essay Samples, Perspectives on Arguments

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